FAQs/Help

Allow access to Mail.app folders(Full Disk Access)
Although the user is prompted in EAP for Full Disk Access. In case if you are attempting to manually grant EAP ‘Full Disk Access’ permission, here is how yo...
Fri, 16 Apr, 2021 at 3:11 PM
Changing Mail.app source folder to latest version(e.g. V7 to V8)
Users are required to change their source .mobx folder when Mail.app changes its folder to the new version. Apple updates the Mail.app folder version to a n...
Fri, 16 Apr, 2021 at 3:40 PM
Enable Library folder to access .mbox folders
1.Open the finder to your home folder 2.In the Menu bar, select ‘View’ -> ‘Show View Options’ 3.Enable ‘Show Library Folder’ 4.Your home f...
Fri, 16 Apr, 2021 at 4:46 PM
Google Workspace/GSuite Setup - Add EAP as trusted app
Currently, if a user is attempting to OAuth with Google/Gmail they will see a warning screen from Google which can be bypassed easily. We will be able to re...
Tue, 4 May, 2021 at 4:09 PM
IMAP Help
SERVERS The IMAP server is the server that Email Archiver contacts to obtain your email on your behalf. We list here some common servers. If your email add...
Fri, 16 Apr, 2021 at 4:18 PM
Password Help/App Passwords(Two Factor Authentication)
If you are using an email provider with two-factor authentication enabled, you must use an “Application Specific Password”. Otherwise, your regular email p...
Mon, 19 Apr, 2021 at 9:25 AM